Savo Store offers the option to have your shipment delivered directly to your doorstep anywhere in Kenya. This article explains how to select door delivery, what to expect, and how delivery fees are calculated.
Choosing Delivery
You must select your preferred delivery method when creating your order in your Savo Store account.
You can choose between:
Pick Up at our Nairobi collection point (along Mombasa Road)
Door Delivery to your preferred address anywhere in Kenya
If you select door delivery, we will schedule and route your package accordingly—this cannot be changed later.
Delivery Partners & Process
We work with vetted local courier and freight companies—including Fargo Courier—to deliver your packages safely and efficiently.
We select the delivery provider based on:
The size and weight of your package
Your location within Kenya
Delivery Timelines
Nairobi: Next-day delivery after arrival at Jomo Kenyatta International Airport (JKIA)
Other cities: Within 1–2 days after arrival, depending on distance
Delivery Costs
Chargeable Weight: This refers to the higher of your package's actual weight or its volumetric weight (length × width × height ÷ 139). We use chargeable weight to calculate your delivery cost.
We offer a flat rate for local delivery across Kenya:
Weight | Cost |
First 5 KGs | $3.00 total |
Each additional KG after 5 KG | $0.60 per KG (applies to both air and ocean shipments) |
Delivery charges are calculated based on the chargeable weight of your shipment.
These fees are included in your invoice and paid together with your U.S. to Kenya shipping charges.
Important: Delivery Fees Are Final
Local delivery fees are non-refundable and non-transferable.
If you select door delivery and later decide to pick up your order instead:
The delivery fee cannot be refunded
The fee cannot be transferred to a different order
Why This Policy Exists:
Delivery is scheduled in advance, often before your order departs the U.S.
Delivery and pickup orders are sorted and processed separately upon arrival in Kenya
Orders meant for delivery may be sent directly to:
A local delivery holding warehouse, or
A partner courier’s hub
Re-routing your order back to our Nairobi pickup point may incur additional logistical costs. This is why these charges are non-refundable.
Pick Up Option
If you’d prefer not to have your order delivered, you can opt to pick it up instead—pickup is always available as an alternative. We have a convenient pickup point in Nairobi located on Road C, just behind Mombasa Road.
📍 Get directions on Google Maps
📍 You'll find us at Warehouse #2 in the GoDown Complex.
Delivery Summary Table
Option | Location | Timing After Arrival | Cost | Refundable? |
Door Delivery | Anywhere in Kenya | 1–2 business days | $3 for first 5KGs + $0.60 per KG | No |
Pick Up | Nairobi – GoDown Complex, Road C | Same day (after confirmation) | Free | N/A |
Frequently Asked Questions (FAQs)
Q. Can I change from pickup to delivery or delivery to pick up after my order has shipped to Kenya?
A. Yes. You can request to change your delivery method, but any delivery fees already paid cannot be refunded or transferred. See our policy and reasons behind this above.
Q. Are delivery fees refundable or transferable?
A. No. Once you pay for door delivery, the local delivery fee is final. If you later decide to pick up your order instead, the fee cannot be refunded or transferred to another shipment. Delivery fees apply only to the specific order they were paid for.
Q. What happens if I’m not available during delivery?
A. Our courier partner will attempt redelivery. You may be contacted to reschedule.
Q. Do I need to schedule a pickup appointment?
A. No appointment is required. Once you receive your pickup confirmation, you can collect your package during regular business hours at our GoDown Complex warehouse.
Q. Can I pick up someone else's package on their behalf?
A. Yes. The package owner must notify us in advance and authorize you to collect it. You’ll need to present a valid ID and the order reference when picking up the package.
Q. Can I combine multiple orders into one delivery?
A. No. Each order is processed and invoiced separately. Local delivery fees apply per order and cannot be combined across shipments.
Questions?
If you have any questions about delivery or need assistance before placing your order, please contact our support team. We’re happy to help you choose the best option for your needs.
Metadata
Tags: door delivery, local delivery, delivery fees Kenya, how to receive shipment, Nairobi pickup, freight courier, Savo Store delivery options
Audience: Customers in Kenya receiving shipments from the U.S. via Savo Store
Content Type: Service guide with policies and cost breakdown
Last updated: June 27, 2025
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