Savo Store offers Next-Day Door Delivery to your address anywhere in Kenya. This means your shipment is delivered on the next business day after it is dispatched from our Nairobi warehouse. This article explains how to select Next-Day Door Delivery, what to expect, and how delivery fees are calculated.
đ« Important: Next-Day Door Delivery is not a same-day delivery service. Delivery is completed on the next business day after your shipment is dispatched from our Nairobi warehouse.
Choosing Delivery
You must select your preferred delivery method when creating your order in your Savo Store account.
You can choose between:
Pick Up at our Nairobi collection point (along Mombasa Road)
Next-Day Door Delivery to your preferred address anywhere in Kenya
If you select Next-Day Door Delivery, we will schedule and route your package accordinglyâthis cannot be changed later.
Delivery Partners & Process
We work with vetted local courier and freight companiesâincluding Fargo Courierâto deliver your packages safely and efficiently.
We select the delivery provider based on:
The size and weight of your package
Your location within Kenya
Delivery Timelines
Nairobi: Next business day after your shipment is dispatched from our Nairobi warehouse.
Other cities: Next business day or within 1â2 business days, depending on distance.
Delivery Costs
Next-Day Door Delivery fees are charged based on chargeable weight, which is the higher of your shipmentâs actual weight or volumetric weight.
We offer a flat rate for local delivery across Kenya:
Weight | Cost |
First 5 KGs | $3.00 total |
Each additional KG after 5 KG | $0.60 per KG (applies to both air and ocean shipments) |
Delivery charges are calculated based on the chargeable weight of your shipment.
These fees are included in your invoice and paid together with your U.S. to Kenya shipping charges.
Important: Delivery Fees Are Final
Local delivery fees are non-refundable and non-transferable.
If you select Next-Day Door Delivery and later decide to pick up your order instead:
The delivery fee cannot be removed from your invoice or refunded
The fee cannot be transferred to a different order
Why This Policy Exists:
Delivery is scheduled in advance, often before your order departs the U.S.
Delivery and pickup orders are sorted and processed separately upon arrival in Kenya
Orders meant for delivery may be sent directly to:
A local delivery holding warehouse, or
A partner courierâs hub
Re-routing your order back to our Nairobi pickup point will incur additional logistical costs. This is why these charges are non-refundable.
Pick Up Option
If youâd prefer not to have your order delivered, you can opt to pick it up insteadâpickup is always available as an alternative. We have a convenient pickup point in Nairobi located on Road C, just behind Mombasa Road.
Our Nairobi warehouse is open Monday to Friday 9 AM to 4 PM and Saturday from 9 AM to 12.30 PM. We are closed on Sundays and all major public holidays.
Delivery Summary Table
Option | Location | Timing After Arrival | Cost | Refundable? |
Door Delivery | Anywhere in Kenya | Next business day or 1â2 business days, depending on distance | $3 for first 5KGs + $0.60 per KG | No |
Pick Up | Road C, Mombasa Road, Nairobi | Same day (after confirmation) | Free | N/A |
Frequently Asked Questions (FAQs)
Q. Can I change from pickup to Next-Day Door Delivery or Next-Day Door Delivery to pick up after my order has shipped to Kenya?
A. Yes. You can request to change your delivery method, but any delivery fees already invoiced cannot be removed from the invoice, refunded or transferred. See our policy and the reasons behind this above.
Q. Are delivery fees refundable or transferable?
A. No. Once you select door delivery, this is final. If you later decide to pick up your order instead, the fee cannot be removed from your invoice, refunded or transferred to another shipment. Delivery fees apply only to the specific order they were paid for.
Q. What happens if Iâm not available during delivery?
A. Our courier partner will attempt redelivery. You may be contacted to reschedule.
Q. Do I need to schedule a pickup appointment?
A. No appointment is required. Once you receive confirmation that your shipment has arrived at our Nairobi pickup point, you can collect your package during regular business hours.
Q. Can I pick up someone else's package on their behalf?
A. Yes. The package owner must notify us in advance and authorize you to collect it. Youâll need to present a valid ID and the order reference when picking up the package.
Q. Can I combine multiple orders into one delivery?
A. No. Each order is processed and invoiced separately. Local delivery fees apply per order and cannot be combined across shipments.
Questions?
If you have any questions about delivery or need assistance before placing your order, please contact our support team. Weâre happy to help you choose the best option for your needs.
Metadata
Tags: next-day door delivery, local delivery, delivery fees Kenya, how to receive shipment, Nairobi pickup, freight courier, Savo Store delivery options
âAudience: Customers in Kenya receiving shipments from the U.S. via Savo Store
âContent Type: Service guide with policies and cost breakdown
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