Overview
When you use Savo Store’s Buy & Ship service, we help you purchase items from U.S. sellers and handle delivery to Kenya. This guide explains each status you might see in your dashboard, what it means, and whether you need to take action.
Buy & Ship Order Status Definitions
The statuses below are listed in the general order they occur. Not all orders will pass through every step (for example, some may be cancelled early), but this reflects the typical customer journey.
1. Awaiting Quote
Meaning: You've submitted a Buy & Ship order and our team is reviewing it to provide a price quote.
Action Needed: None — wait for the quote.
2. Quote for Purchase
Meaning: We’ve reviewed your order and shared a quote with you for the cost of purchasing the item.
Action Needed: Review the quote carefully and complete the payment to confirm your order.
3. Information Needed
Meaning: We’re missing some key details needed to proceed (e.g., product link, quantity, variant).
Action Needed: Edit your order to provide the missing information to continue.
4. Payment Received
Meaning: We’ve received your payment and will proceed to purchase your item(s).
Action Needed: None — we’ll update you when the order is placed.
5. Order Purchased
Meaning: We’ve successfully placed the order with the seller.
Action Needed: None — wait for tracking updates.
6. Shipping Fee Invoiced
Meaning: Your order has been received at our U.S. warehouse, processed, and a shipping invoice has been generated.
Action Needed: Review and pay your shipping invoice.
7. Order Arrived
Meaning: Your package has reached our Kenya warehouse.
Action Needed: If you selected pickup, you can now collect your package from the Kenya warehouse. If you chose delivery, please ensure someone is available to receive it.
8. Dispatched for Local Delivery
Meaning: Your package has left our Kenya warehouse and is on the way to your local address.
Action Needed: Ensure someone is present at the delivery location to receive the package.
9. Order Delivered
Meaning: Your package has been successfully delivered.
Action Needed: None.
10. Order Cancelled
Meaning: Your order was cancelled, usually due to missing information, non-payment, or a customer request.
Action Needed: Contact support if you’re unsure why.
Quick Reference Table
Status | What It Means | Action Needed |
Awaiting Quote | We’re reviewing your order to generate a quote | None |
Quote for Purchase | A quote has been shared for your approval | Review and confirm if you want to proceed |
Information Needed | Missing order details are required | Submit missing information |
Payment Received | We have received your payment | None |
Order Purchased | We’ve placed the order with the seller | None |
Shipping Fee Invoiced | Your package has arrived and shipping charges have been calculated | Review and pay shipping invoice |
Order Arrived | Package has reached our Kenya warehouse | Pick up your package from the Kenya warehouse, or ensure someone is available for delivery |
Dispatched for Local Delivery | Package is out for delivery from Kenya warehouse | Ensure someone is available to receive the package |
Order Delivered | Package successfully delivered | None |
Order Cancelled | Order was cancelled due to payment, info, or customer request issues | Contact support if unclear |
Frequently Asked Questions
Q. Why is my order stuck in 'Awaiting Quote'?
A. This means our team hasn’t completed the quote yet — either due to high volume or missing information. If it’s been more than 2 business days, reach out for an update.
Q. What if I need to edit my order after getting a quote?
A. You can open the order in your dashboard to make changes before payment.
Q. Can I cancel after paying?
A. If we haven’t yet placed the order with the seller, cancellation may be possible. Contact support immediately to check.
Q. What happens if my item is out of stock?
A. We’ll notify you if a product becomes unavailable after payment and offer a refund or substitution.
Q. Do I get tracking updates once the order is purchased?
A. Yes. Once the seller ships the item, we’ll update your order with tracking info if available.
Q. Is shipping invoiced separately from product cost?
A. Yes. Product cost is billed first. Once the item reaches our warehouse, a separate shipping invoice is generated.
Need Help?
If your Buy & Ship order status seems unclear or delayed, contact support or message us directly from your dashboard.
Service Type: Buy & Ship
Audience: Customers using our Buy & Ship service
Tags: Buy & Ship, order status, quote, payment, purchase, delivery, AI training, customer guide
Meta Description:
A full guide to the Buy & Ship order status flow — from quote request to delivery. Learn what each status means, what to expect next, and what actions to take.