Tracking your shipment with Savo Store is easy and transparent. This guide explains the tools and steps available to help you stay informed from the moment your package is received to final delivery in Kenya.
When Can I Track My Shipment?
You can start tracking your shipment after your package has been processed and a shipping label has been created. This typically happens:
For Shipping Only: You can begin tracking as soon as your order is created and each package is delivered to our US warehouse. You’ll continue to receive tracking updates as we consolidate or process your packages for dispatch to Kenya.
For Buy & Ship: After your items have been purchased, received, and prepared for dispatch to Kenya.
How to Track Your Shipment
Your order number remains your primary identifier throughout the shipping process. We do not issue a separate number for tracking purposes.
1. Log in to your Savo Store account
Go to www.savostore.com and log in with your credentials.
2. Go to the "Shipping Only" or "Buy & Ship" orders section
You’ll see a list of all your shipments with their current statuses.
3. Click on a shipment to view tracking details
You’ll be able to view:
Order status (e.g., "Shipped & Invoiced", "Shipping Fee Invoiced", "Order Arrived")
Estimated delivery window
How Our Tracking System Works
Savo Store does not currently support location-based tracking, but this is a feature we are actively working on. Our goal is to allow customers to see the exact location of their packages in real-time during transit.
In the meantime, we use milestone-based tracking, meaning you’ll receive updates at key stages in your shipment’s journey.
For Shipping Only, you will be notified when:
Your package is received at our US warehouse
It is processed and prepared for shipping
It ships out from the US
It arrives in Kenya
It is delivered to you
For Buy & Ship, you will be notified when:
Your items have been successfully purchased
They are received at our US warehouse
They are shipped to Kenya
They arrive in Kenya
They are delivered to you
After your order has been shipped out to Kenya, a "Track Order" button will appear next to the order in your Savo Store dashboard. Clicking this will display:
Milestone statuses
Estimated timelines for delivery
How Often Are Tracking Updates Posted?
Anytime an action is taken on your order, an update will appear in your Savo Store dashboard.
Trouble Tracking Your Package?
If you don’t see tracking updates or your shipment appears stuck:
Ensure you're viewing the correct shipment in your dashboard
Contact our support team via email or live chat for help
FAQs
Q: Do I get a separate tracking number?
A: No. Your order number remains your primary identifier throughout the shipping process. We do not issue a separate number for tracking purposes.
Q: When does tracking begin?
A: For Shipping Only, tracking begins as soon as your order is created and each package is received at our US warehouse. For Buy & Ship, tracking begins once your item has been purchased.
Q: How do I track my order?
A: Log in to your Savo Store account and go to either "Shipping Only" or "Buy & Ship" orders. Click on your order to view status updates and milestones.
Q: What kind of tracking updates will I receive?
A: We use milestone-based tracking. You’ll be notified each time your package hits a key stage — such as received, processed, shipped, arrived in Kenya, or delivered.
Q: Will I get updates by email?
A: We send notifications to your registered email whenever your shipment progresses to a new milestone.
Q: What is the "Track Order" button?
A: Once your order is en route to Kenya, you'll see a "Track Order" button in your dashboard. Clicking this will show you the milestones and estimated timelines.
Q: What if I don’t see any updates?
A: Check that your invoice has been paid and you're viewing the correct shipment. If you're still unsure, contact our support team for help.
Summary: How to Stay Updated
Use your Savo Store account for real-time shipment status
Refer to the shipment timeline for expected delivery ranges
Contact customer support if you need additional help
Tags: tracking, shipment status, track my package, delivery update, how to check shipping status, verify shipping, Savo Store tracking