At Savo Store, we understand that ease of payment is crucial to a great customer experience. That's why we've designed our payment processes to be simple, secure, and flexible. Whether you're using our Buy and Ship service or our Shipping Only service, we offer various payment options to suit your needs.
Shipping Only Service
For customers using our Shipping Only service, we accept the following payment methods:
M-Pesa
Credit or Debit Card (within your Savo Store account)
Bank Transfer or Deposit
Buy and Ship Service
For customers using our Buy & Ship service, we accept the following payment methods:
M-Pesa
Bank Transfer or Deposit
Note: Credit/debit cards are not accepted for Buy & Ship orders.
How each Payment Method Works
M-Pesa
Payments by M-Pesa are done via STK Push on your Savo Store account.
Instead of manually entering payment details, STK Push allows you to initiate a payment request from our system directly to your mobile phone.
You simply confirm the transaction by entering your M-Pesa PIN, making the process quick and effortless.
Once confirmed, your payment is instantly updated on the invoice in your Savo Store account.
M-Pesa payments can only be made in KES.
Credit/Debit card payments
Card payments are made directly through your Savo Store account.
If the transaction is successful, the payment is instantly reflected on the invoice in your Savo Store account.
Credit/debit card payments are not available in person at our Nairobi pick-up point.
To pay by card, please log in and complete the transaction through your Savo Store account online.
Card payments can be made in either USD or KES.
Card payments are not available for Buy & Ship orders.
Bank Transfer
Payments by bank transfer or deposit can be made in USD or KES.
The funds must be reflected in our bank account before we can proceed to release your goods or make a purchase on your behalf.
Bank details are provided on your invoice.
Should you have any questions or need assistance with making a payment, our customer service team is always here to help. Start a chat on our website or in your Savo Store account.
Metadata
Tags: payments, M-Pesa, credit card, bank transfer, Buy & Ship, Shipping Only, checkout, invoice, STK Push
Audience: All Savo Store customers using either Shipping Only or Buy & Ship services
Content Type: Payment policy and guidance
Structured Metadata:
primary_service:
"Shipping Only"secondary_service:
"Buy & Ship"payment_methods:
["M-Pesa", "Credit/Debit Card", "Bank Transfer"]m_pesa_payment_supported:
truem_pesa_payment_services:
["Shipping Only", "Buy & Ship"]m_pesa_payment_currency:
["KES only"]card_payment_supported:
truecard_payment_services:
["Shipping Only"]card_payment_currency:
["USD", "KES"]card_payment_location_restriction:
"online only — not available at Nairobi pick-up point"bank_transfer_currencies:
["USD", "KES"]bank_transfer_note:
"Funds must reflect before shipment or purchase is released"service_mode_shipping_only:
"customer purchases, Savo ships"service_mode_buy_and_ship:
"Savo purchases, Savo ships"customer_type:
["self-service", "Buy & Ship clients", "first-time users"]